Delivery

Shipments and returns

Your pack shipment

Packages are shipped within 2 business days after receipt of payment. They are shipped via the carrier of your choice with a tracking number. We are not responsible for the delivery times of different carriers.

Shipping costs include preparation and packaging costs as well as postage. Preparation costs are fixed, while transport costs vary depending on the total weight of the package. We recommend that you group all your items in a single order. We cannot group two orders placed separately and shipping costs apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items.

The dimensions of the boxes are appropriate and your items are properly protected.

Returns are the responsibility of the customer. Please contact us before submitting a possible dispute to the payment services because we will do everything to satisfy you, as far as possible.

We are aware that it is very annoying to receive a game damaged by transport, that is why we take great care of the packaging, it has a cost but it is a priority for us.

Pre-Order

The shipping times indicated are valid only for games or accessories that are in stock.

Each pre-order has its own estimated delivery date, which is shown on the product page. The estimated delivery date for pre-orders is adjusted based on production progress and the publisher's communication, and is therefore subject to change. As CFLudique is not responsible for production, the only option available is to cancel the pre-order, with a full refund.

In case of any issues, CFLudique reserves the right to cancel pre-orders and issue full refunds. No compensation can be claimed from CFLudique in the event of a pre-order cancellation.